FAQ

The list below covers our most frequently asked questions. Please contact us – if you can’t find an answer to your inquiry, our friendly team will be glad to help!

Product Catalogues

Do you have a Catalogue or Price Lists?
Catalogues and price lists can be expensive to produce and can quickly become out of date. We would prefer to pass the savings onto our customers. For your convenience all products which we sell and their prices can be viewed on our website.

 

Order Times, Order Status and Out Of Stock Policy

When will I receive my order?
Packs will be shipped 3-4 weeks prior to the corresponding event or celebration. After shipping, allow 2-5 days to receive each order (Excludes Weekends).

 

How do I check the status of my order?
Once you have placed your order you will receive an email with a copy of your order and your order number. When your order is shipped we also send you another email with all shipping details including consignment number. You can use our Contact page if you believe there has been a delay in receiving your order. Please be sure to include your Order Number when you contact us. 


 

How do you handle Out of Stock items?
Decorations Direct makes every effort to ensure we have ample stock of all products available at all times. However, it is sometimes impossible to predict demand and unforeseeable delivery delays from our suppliers. This occasionally leads to some delays for new members. While we make every effort to have sufficient quantities available of all products to prevent this from occurring, at times this may be beyond our control.

If your item is Out of Stock we will contact you as soon as possible to advise you of the delay period.

 

What are your shipping costs?
Decorations Direct have FREE Delivery on all items within Australia.

 

Do you give discounts for multiple orders?

Decorations Direct works hard to bring you the best possible prices at a discounted rate. Our multiple purchase discount system it allows us to give the best possible discount to our members. All of our items are hence pre set at the best possible discount for our subscribers.

 

About The Company

Where are you located?
We are located in Melbourne and Sydney, Australia.

For more information about us, visit our About Us page or Contact Us.

 

Refunds, Cancellations and Returns

Ive changed my mind, what next?

Please choose your products carefully as Decorations Direct cannot accept returns or refunds should you change your mind after your order has been placed.
It is also important for all customers to double check the delivery address they provided as a refund cannot be given if incorrect or insufficient delivery information results in package being undeliverable and/or returned back to us.

Customers are also sent a detailed delivery email with tracking number and an expected delivery day. If your package is delayed or late please contact Decorations Direct or the delivery company immediately. This will ensure the matter can be corrected and the package delivered in time for your party date. If you do not inform Decorations Direct in time which results in the package missing the party date then Decorations Direct will not be responsible for returns or refunds.

 

How do I return a damaged or faulty item?
Claims for faulty stock must be reported to Decorations Direct within 2 working days of goods being received by the customer. Once photo evidence has been provided to us by the customer and the goods have been confirmed to have a manufacturing fault by the supplier Decorations Direct will provide an exchange.
If you have a query about possible returns please contact us via email and be sure to include your order number and your email address.

 

Other Returns
Decorations Direct will accept product returns for exchange where the product does not match the product description. The conditions under the Returns Policy (below) must be met for an exchange to be given. Freight charges for returns must be paid by the customer. Any goods arriving COD will not be accepted.

 

Returns Policy In Full
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Decorations Direct within (2) days of the receipt of the order. Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be replaced.

It is your responsibility to pay for the return freight costs. Any returns arriving COD or collect will be refused.

Please Note: Seasonal items will not be accepted for return after the end of the particular season. Returns must be in original package quantities. Part packages will not be accepted for return.

If you have any questions about the return of your item, please contact us. Be sure to include your order number and e-mail address with any correspondence.

 

Privacy, Security and Reuse of Materials

Are my personal details secure?
Yes. For more about information we collect and how it is used, see our Privacy Policy.

 

Do you have a Privacy Policy?
We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.

From time to time, we will send informational e-mails to you concerning Decorations Direct information only. These would be specials; contest information or short messages containing information that we think you would want to know. If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner. For more information, click here.

 

What do you do with the information you gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Am I allowed to reproduce the materials I have purchased?
Our materials are governed by our Copyright Policy, as set out below:

For reproduction or use of 2 Guys With Some Party Supplies Pty Ltd (Decorations Direct) material, permission must be sought from 2 Guys With Some Party Supplies Pty Ltd (Decorations Direct) in writing. That permission, if given, will be subject to conditions which include a requirement that the 2 Guys With Some Party Supplies Pty Ltd (Decorations Direct) name and ownership of the material be acknowledged when the material is reproduced or quoted, either in whole or part. 

No permission to reproduce or use 2 Guys With Some Party Supplies Pty Ltd (Decorations Direct) material, other than that expressly stated above, is to be implied by the availability of that material on this site. Designated Trademarks and Brands are the property of their respective owners.

 

Is Decorationsdirect.com.au a secure site?
Decorationsdirect.com.au is very concerned about site security on the Internet. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information via the security of PayPal in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers. We want you to feel confident when ordering from Decorations.com.au, and we are doing everything we can to continue to operate a secure site, but if you have any other questions concerning site security, please feel free to contact us here.

 

Payments

Will I have to pay GST on my order?
All prices shown on this website include Goods and Services Tax (GST) for deliveries within Australia.

 

What options do I have for payment?
All payments through this website are processed through PayPal. You can use a PayPal account if you have one, or you can use PayPal to pay using any major credit card (Visa or Mastercard or Bankcard). For larger orders or under special circumstances we can arrange to email an invoice. Please contact us if you have any questions regarding making your payment.

 

Are payments through PayPal secure?

PayPal protects your financial information with industry-leading security and fraud prevention systems. It uses a secure connection (https) to process your payments. You will notice the https in the URL after you hit the “Buy Now” button.



 

Why does 2 Guys With Some Party Supplies (Decorations Direct) use PayPal?

When you use PayPal, your financial information is not shared with 2 Guys With Some Party Supplies (Decorations Direct). This further
protects you and your financial information. We are notified by PayPal of your payment into our
account.



 

What happens after payment?

Once your payment is complete, PayPal will email you a receipt for this transaction. We strongly recommend that you never send us your credit card details via email.


 

Do you ship C.O.D. (Cash on delivery)?
No, we do not offer COD shipments within Australia.

 

Website Support

I am having trouble clicking to the next page?
If you are having trouble clicking to the next page in the shopping cart, or if your page keeps coming up saying “shopping cart empty”, or “an error occured please restart shopping” this may be caused by your ‘cookies’ being set to ‘off’.

If you have further trouble please contact us here.

Pack Contents

What do I receive in each event pack?
Below, you’ll find a summary of what’s in each pack, as well as a more detailed listing of all the contents.

Summary

All events include the following decorations:

  • Posters & Streamers
  • Cut-outs & Garlands
  • Foils & Stringers
  • Table runners/Banners
  • Bunting and Decals (Cardboard Decorations)
  • Posters
  • Activities Resource Folder Insert

Details

Below are the details of each pack’s contents:

Standard Party Pack (6 Events)

Australia Day
4 x Outback Road Sign Cutouts
4 x Australian Street Sign Cutouts
2 x Pennant Banner
4 x Arcade Garland
2 x Tissue Fans
4 x Tissue Ball 14″
1 x Tissue Ball 19″
3 x Boomerang Cutouts

Chinese New Year
4 x Metallic Banner
2 x Asian Garland
6 x Asian Whirls
3 x Chinese Culture Cutouts
6 x Foil Asian Cutouts
2 x Good Luck Lantern

St. Patricks Day
1 x 19″ Art-Tissue Ball
2 x 25″ Art-Tissue Fans
4 x 12″ Foil Shamrocks
1 x 33″ Jointed Leprechaun
1 x 10″ FP St. Patrick”s Day Banner
2 x 14″ Art-Tissue Balls
12 x 5″ Foil Shamrocks
8 x 16″ Leprechaun Cutouts
2 x 16″ Glittered Foil Shamrocks
4 x 12″ Arcade Garlands

Easter
1 x 18″ Art-Tissue Egg
1 x 32″ Tissue Bunny
4 x 12″ Easter Egg Cutouts
1 x 7 1/2″ Easter Banner
4 x 12″ Arcade Garland
4 x 12″ Art-Tissue Eggs
8 x 14″ Easter Cutouts
2 x 30″ Harvey Rabbits

Bastille Day
2 x Tissue Fan
1 x Tissue Ball 19″
4 x Tissue Ball 14″
2 x French Flag Cutout
6 x French Cutouts
2 x Pennant Banner
4 x Arcade Garland

Christmas
3 x 12″ Metallic Bells
2 x 18″ Glittered Merry Christmas Bell Signs
2 x 5″ Metallic Merry Christmas Banners
4 x 16-1/2″ Foil Christmas Bell Silhouettes
2 x 14″ Prismatic Ornament Cutouts
3 x 24″ Leaf Starbursts
4 x 9″ Metallic Garlands

 

Deluxe Party Pack (13 Events)

Australia Day
4 x Outback Road Sign Cutouts
4 x Australian Street Sign Cutouts
2 x Pennant Banner
4 x Arcade Garland
2 x Tissue Fans
4 x Tissue Ball 14″
1 x Tissue Ball 19″
3 x Boomerang Cutouts

Chinese New Year
4 x Metallic Banner
2 x Asian Garland
6 x Asian Whirls
3 x Chinese Culture Cutouts
6 x Foil Asian Cutouts
2 x Good Luck Lantern

Valentines Day
1 x 19″ Art-Tissue Ball
2 x 12″ Art-Tissue Hearts
4 x 12″ Foil Hearts
1 x 8″ FP Valentine Banner
2 x 14″ Art-Tissue Balls
12 x 4″ Foil Hearts
3 x 15″ Glittered Foil Hearts
8 x 16″ Valentine Cutouts
4 x 12″ Arcade Garlands
2 x Valentine Danglers

St. Patricks Day
1 x 19″ Art-Tissue Ball
2 x 25″ Art-Tissue Fans
4 x 12″ Foil Shamrocks
1 x 33″ Jointed Leprechaun
1 x 10″ FP St. Patrick”s Day Banner
2 x 14″ Art-Tissue Balls
12 x 5″ Foil Shamrocks
8 x 16″ Leprechaun Cutouts
2 x 16″ Glittered Foil Shamrocks
4 x 12″ Arcade Garlands

Mexican Day
4 x 14″ Art-Tissue Balls
1 x 19″ Art-Tissue Ball
2 x 25″ Art-Tissue Fans
1 x 16″Fiesta Cutout
1 x 8″ FP Happy Fiesta Banner
4 x 12″ Drop Fringe Garlands
1 x 38″ Jointed Mariachi

Easter
1 x 18″ Art-Tissue Egg
1 x 32″ Tissue Bunny
4 x 12″ Easter Egg Cutouts
1 x 7 1/2″ Easter Banner
4 x 12″ Arcade Garland
4 x 12″ Art-Tissue Eggs
8 x 14″ Easter Cutouts
2 x 30″ Harvey Rabbits

Bastille Day
2 x Tissue Fan
1 x Tissue Ball 19″
4 x Tissue Ball 14″
2 x French Flag Cutout
6 x French Cutouts
2 x Pennant Banner
4 x Arcade Garland

Italian Day
4 x 14″ Art-Tissue Balls
1 x 19″ Art-Tissue Ball
2 x 25″ Art-Tissue Fans
2 x 18″ Italian Flag Cutouts
8 x 16″ Italian Cutouts
2 x 12″ Indoor/Outdoor Pennant Banner
4 x 12″ Arcade Garlands

American Independence Day
3 x 10″ Art-Tissue Bells
2 x 14″ Art-Tissue Balls
3 x 18″ Flag Cutouts
1 x 20″ Art-Tissue Bell
2 x 25″ Art Tissue Fans
2 x 25″ Flag Cutouts
4 x 12″ Arcade Garlands
4- 16″ American Pride Cutouts
1- 15″ x 4″6″ Glittered USA Streamer

Oktoberfest
2 x 14″ Art-Tissue Balls
2 x 25″ Art-Tissue Fans
4 x 16″ Oktoberfest Cutouts
15 x 17″ x 23 ½” Musical Instruments
1 x 7½” FP Oktoberfest Banner
1- 38″ Jointed Mr. Oktoberfritz
4 x 12″ Arcade Garlands
6 x German Flag Cutouts
1- 3″2″ Jointed Oktoberfest Fraulein

Halloween
1 x 19″ Art-Tissue Ball
2 x 25″ Art-Tissue Fans
4 x 12″ Foil Shamrocks
1 x 33″ Jointed Leprechaun
1 x 10″ FP St. Patrick”s Day Banner
2 x 14″ Art-Tissue Balls
12 x 5″ Foil Shamrocks
8 x 16″ Leprechaun Cutouts
2 x 16″ Glittered Foil Shamrocks
4 x 12″ Arcade Garlands

Christmas
3 x 12″ Metallic Bells
2 x 18″ Glittered Merry Christmas Bell Signs
2 x 5″ Metallic Merry Christmas Banners
4 x 16-1/2″ Foil Christmas Bell Silhouettes
2 x 14″ Prismatic Ornament Cutouts
3 x 24″ Leaf Starbursts
4 x 9″ Metallic Garlands

New years eve
4 x 13″ Foil Happy New Year Cutouts
1 x 8″ Glittered Happy New Year Streamer
2 x 3″ New Year Shimmering Spiral
2 x 3″ New Year Cascade Hanging Column
4 x 7″ Firework Stringers
4 x 12″ FR Metallic Star Garlands

If that sounds good to you, you can head over here to purchase a Standard or Deluxe pack that will set you up for a whole year’s worth of celebrations.

 

Don’t see your question answered here? Just contact us.

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